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Salesforce CEO Marc Benioff insists artificial intelligence won’t eliminate sales positions, announcing plans to hire between 3,000 and 5,000 new salespeople as the company pushes toward 20,000 account executives by year’s end. Speaking in October 2025, Benioff emphasised that “face-to-face communication” remains essential in sales, stating that AI “doesn’t have a soul” and lacks authentic…
Salesforce CEO Marc Benioff is delivering contradictory messages about AI’s role in the workplace. While his company recently eliminated 4,000 customer support positions in favor of AI agents, he told TBPN, a live daily YouTube show, this week that AI lacks something essential for sales roles—insisting artificial intelligence cannot replace human salespeople because it lacks…
Salesforce CEO Marc Benioff has acknowledged that many of his enterprise customers are still struggling to understand and implement artificial intelligence, even as the company is increasing its investment in AI-powered platforms. Speaking in an interview with CNBC’s Jim Cramer at the opening day of Dreameforce 2025, Benioff said that the pace of innovation is…
