Americans, Salesforce Bots will now answer your calls to Labour department, as DOL says: By integrating AI agents directly into service fabric, we ensure …
The US Department of Labor (DoL) is deploying artificial intelligence (AI) agents from Salesforce. These AI agents have been designated to manage worker queries and process applications. This comes as part of a new agreement aimed at improving service delivery across its programmes. Under the deal, Salesforce’s Agentforce platform will be used to triage applications…