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Cabinet secretary T V Somanathan NEW DELHI: For the first time, government has carried out a performance assessment of ministries on various administrative parameters, including delays in clearing of files, grievance redressal and responses to Cabinet proposals. Cabinet secretary T V Somanathan, on Thursday, presented the ranking of ministries and departments on each of these…
NEW DELHI: The Petroleum and Natural Gas Regulatory Board (PNGRB) has put in place a formal ombudsman mechanism for grievance redressal to strengthen consumer protection.Under the new rules, consumers will now have the option to escalate unresolved complaints beyond the company level to an independent authority designated as the ombudsman. The provision comes into play…
The civil aviation ministry has operationalised a round-the-clock Passenger Assistance Control Room (PACR) to address air travellers’ grievances more promptly, amid recent flight disruptions caused by operational issues and weather-related delays, PTI reported. The control room, which became functional on December 10, brings together officials from the ministry, the Directorate General of Civil Aviation (DGCA),…
