Microsoft apologises to 2.7 million customers: Company admits to billing error in Microsoft 365 plans, offers refund; check eligibility and how to claim |
In a rare public apology, Microsoft Corporation recently announced it would refund eligible subscribers of its Microsoft 365 service in the United States, following allegations of misleading pricing related to its AI-enhanced plans. The move comes in the wake of regulatory scrutiny in Australia, where the Australian Competition & Consumer Commission (ACCC) sued Microsoft for…