March 30, 2026

ombudsman

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PNGRB notifies Ombudsman mechanism to strengthen consumer grievance redressal

contact@dailyupdatesindia.com02 mins

NEW DELHI: The Petroleum and Natural Gas Regulatory Board (PNGRB) has put in place a formal ombudsman mechanism for grievance redressal to strengthen consumer protection.Under the new rules, consumers will now have the option to escalate unresolved complaints beyond the company level to an independent authority designated as the ombudsman. The provision comes into play…

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RBI to widen scope of work, power for ombudsman

contact@dailyupdatesindia.com01 mins

MUMBAI: RBI has come out with a draft Ombudsman Scheme 2025, which proposes giving the RBI ombudsman broad powers to resolve customer grievances, removing limits on the financial value of disputes and introducing high ceilings for compensation. The move is aimed at providing a cost-effective, non-adversarial mechanism to handle complaints against regulated entities.Under the draft,…

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