PNGRB notifies Ombudsman mechanism to strengthen consumer grievance redressal
NEW DELHI: The Petroleum and Natural Gas Regulatory Board (PNGRB) has put in place a formal ombudsman mechanism for grievance redressal to strengthen consumer protection.Under the new rules, consumers will now have the option to escalate unresolved complaints beyond the company level to an independent authority designated as the ombudsman. The provision comes into play…