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Trai proposes stricter complaint rules for telcos; penalties may go up to Rs 50 lakh per quarter

Telecom regulator Trai on Thursday proposed a stronger consumer grievance redressal framework for telecom operators, including penalties of up to Rs 50 lakh per quarter for improper handling or disposal of customer complaints, PTI reported.The proposed Telecom Consumers Complaint Redressal (Fourth Amendment) Regulation, 2026 aims to make complaint registration and tracking more transparent and accessible…

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Trai paper aims to scale up public Wi-Fi

New Delhi: Telecom Regulatory Authority of India (Trai), has invited stakeholder feedback to revive and scale up public Wi-Fi deployment, signalling a renewed policy push to strengthen affordable internet access.In a consultation paper released on Monday, Trai said India’s current public Wi-Fi ecosystem remains “fragmented and limited in scale,” falling short of becoming a widely…

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Airtel, Reliance Jio and Vodafone-Idea to Trai: Don’t block these mobile numbers

Airtel, Reliance Jio and Vodafone Idea have now opposed the proposal by Telecom Regulatory Authority of India (TRAI) to block mobile numbers flagged as potential spam by AI-based solutions. According to a report by Economic Times, the service providers argue that such a move could cause inconvenience to genuine users and also risk barring them…

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NHAI flags 424 ‘telecom black spots’, urges TRAI to step in | India News

NEW DELHI: Lack of mobile network coverage on highway and expressway stretches is not only causing inconvenience to commuters but is also a concern for NHAI as cellular connectivity gaps affect emergency communication to responders – such as ambulance services and patrol vehicles – in case of an incident.Flagging this, NHAI has urged telecom regulator…

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Government suggests to Trai: Consult us before recommendations

NEW DELHI: Digital Communications Commission (DCC)’s “suggestion” to the Telecom Regulatory Authority of India (Trai) for seeking “clarifications” from the department of telecom (DoT) before releasing recommendations on various issues has stirred a controversy with some officials in the agency seeing it as govt intrusion into regulatory turf.On Oct 30, DCC, the inter-ministerial body for…

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